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Privacy Policy
Your privacy is our priority. Learn how we protect and handle your data.
October 18, 2025
Privacy at a Glance
Data Encryption
All data encrypted in transit and at rest
No Data Selling
We never sell or rent your personal data
Your Control
Access, update, or delete your data anytime
Legal Compliance
GDPR, Indian IT Act compliant
Our Commitment
BharatERP values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, software, and related services.
Information We Collect
Personal Information:
- Name, email, phone number
- Business details, GSTIN
- Address and location
- Login credentials, preferences
Billing Information:
- Payment methods
- Transaction history
- Securely via payment gateways
Usage Data:
- Software interactions
- Reports accessed
- Features used
Technical Data:
- IP address, browser type
- Device identifiers
- Crash reports, app version
- Support interactions
How We Use Your Information
- Provide and customize BharatERP services
- Process billing and payments
- Respond to support requests
- Send important updates and alerts
- Marketing communications (opt-out anytime)
- Legal compliance and fraud prevention
- Analytics and product improvement
- Technical support and troubleshooting
Legal Basis for Processing
We process your data under the following legal bases (GDPR & Indian IT Act compliance):
- Contract Performance: To deliver BharatERP services
- Legal Obligation: Tax compliance, fraud prevention
- Legitimate Interest: Service improvement, support
- Consent: Marketing emails, newsletters
Data Sharing & Disclosure
Information may be shared with:
Service Providers
Hosting, payments, email, analytics
Legal Authorities
When required by law or for security
Business Transfers
Merger, acquisition scenarios
Data Storage & Retention
We retain your information for as long as:
- Your account is active
- Required by law or regulation
- Necessary for business purposes (backups, audits)
- You may request data deletion anytime
Data Location:
Primary: India
Backup: Secure cloud
Industry standards
Data Security
We implement strong security measures to protect your data:
Encryption
Data encrypted in transit and at rest using AES-256
Access Control
Role-based permissions and multi-factor authentication
Regular Backups
Automated daily backups with disaster recovery
24/7 Monitoring
Continuous security monitoring and threat detection
Cookies & Tracking Technologies
We Use Cookies For:
- Session management and login
- Preferences and personalization
- Analytics and performance tracking
- Marketing and remarketing (optional)
Cookie Types:
Essential Required for functionality
Analytics Usage statistics
Preferences Your settings
Marketing Promotional content
Your Privacy Rights
Under GDPR and Indian data protection laws, you have the right to:
- Access: View your personal data
- Rectification: Correct inaccurate information
- Erasure: Delete your data ("Right to be Forgotten")
- Restriction: Limit data processing
- Objection: Object to processing
- Portability: Export your data
- Withdraw Consent: Stop marketing emails
- Complaint: File complaints with authorities
Contact Us
Privacy Questions & Requests:
privacy@bharaterp.com
support@bharaterp.com
+91 7636969184
OPENLOGIC BUSINESS SOLUTIONS PVT LTD
Guwahati, Assam, India
Privacy FAQ
Last Updated: October 18, 2025